General Customer Service E-Gift Cards Cashback
  • General

  • HOW MUCH DOES IT COST TO SIGN UP MY COMPANY FOR WORKWINS?

    $0, it is free as part of Staples Business Advantage Premium Membership.

  • HOW SOON AFTER I SIGN UP FOR STAPLES PREMIUM WILL I BE ABLE TO REGISTER MY COMPANY FOR WORKWINS?

    You won't be able to register for WorkWins until at least 2 days after your Premium account has been set up. This is the time it takes for your newly generated Staples account number to be set up in the WorkWins platform.

  • HOW DO I REGISTER MY COMPANY FOR WORKWINS?

    Visit www.WorkWins.com/BusinessRegistration. You will need your Staples Business Advantage Master ID in order to register your business.

  • WILL I RECEIVE A CONFIRMATION EMAIL AFTER REGISTRATION?

    Yes, you will receive an activation email within 15 minutes of registering for the WorkWins platform.

  • WHAT DO I DO IF I NEVER RECEIVED MY ACTIVATION EMAIL AFTER REGISTRATION?

    Go to www.WorkWins.com and at the bottom of the page click on customer support. Email customer support and include the following information (Staples Business Advantage account number, email address, first & last name) and the following message, "I did not receive my WorkWins registration verification email. Here is my Staples Business Advantage account number (12345678), my email address (john.doe@staples.com), and my name (John Doe). Thank you.”

  • WHAT DO I NEED TO DO IF I REGISTERED MY COMPANY FOR WORKWINS BUT USED A GENERIC EMAIL ADDRESS? (@GMAIL, @YAHOO , ETC.)

    Upon activating your WorkWins account, you will be required to upload your company's employee list.

    You can upload your customer employee list by having your WorkWins admin log into his/her account and click on "Admin Access" in the top right corner. Then navigate to the bottom of the page and click on "Add New Joiners." A secondary option is by clicking on "Admin Access" and then clicking the tab that says "Settings," "Manage Users."

  • HOW CAN I EITHER UPLOAD MY CUSTOMER EMPLOYEE LIST , ADD EMPLOYEES OR REMOVE EMPLOYEES?

    You can upload your customer employee list by having your WorkWins admin log into his/her account and click on "Admin Access" in the top right corner. Then navigate to the bottom of the page and click on "Add New Joiners." A secondary option is by clicking on "Admin Access" and then clicking the tab that says "Settings," "Manage Users."

  • HOW CAN EMPLOYEES WITHIN MY COMPANY SIGN UP FOR WORKWINS?

    Upon registering your company for WorkWins and verifying your email address, you should receive a welcome email with an Employee Registration link that you can forward to the employees with your company.

    Employees can also register by visiting

    www.WorkWins.com/EmployeeRegistration.

  • HOW DO I CHANGE THE ADMIN ON MY WORKWINS ACCOUNT?

    Simply email WorkWinsSupport@xexec.com and provide your Staples Business Advantage account number along with the first & last name and the email address of the person you would like to make the new Admin.

  • CAN I ADD A SECOND WORKWINS ADMIN FOR ANOTHER LOCATION?

    No, there can only be one WorkWins Admin per Staples Advantage master number. The one admin manages all locations.

  • HOW DO I UPDATE MY PERSONAL ACCOUNT INFORMATION AND MY PASSWORD?

    Click on ‘My Account’ in the top-right corner. You can then change all your personal details by clicking on "My Details."

    If you have previously filled in your details when you registered, the site will recognize these details and they will pre-populate when you attempt to log in again.

  • CAN I PROVIDE ACCESS TO THE VENDOR DISCOUNTS TO MY FAMILY MEMBERS?

    You cannot create unique logins for family members. If you would like to make purchases for family members, you will need to log into your account and purchase through your personal account.

  • IS THERE A SMARTPHONE APPLICATION FOR WORKWINS?

    Currently there is no smartphone app for WorkWins however the WorkWins website is mobile friendly.

  • WHAT HAPPENED TO THE PREFERRED PARTNER DISCOUNTS THAT WERE AVAILABLE TO ME AS PART OF MY PREMIUM MEMBERSHIP?

    You still have access to your business exclusive offers, they have just transitioned from StaplesBusinessAdvantage.com into the WorkWins.com site. If you login to your WorkWins account they can be found under "Business Exclusive Offers."

  • WILL EMPLOYEES STILL BE ABLE TO GET BUSINESS PRICING ON STAPLESBUSINESSADVANTAGE.COM?

    No, the Employee Purchasing Program no longer exists.

  • WHAT INFORMATION WILL WE BE ABLE TO SEE THROUGH OUR WORKWINS ACCOUNT?

    # of Registered Users, # of Purchasing Users, Total Spend, Total Savings, & Top Brands Used.

  • WHERE WILL I BE ABLE TO SEE MY WORKWINS INFORMATION?

    • Business

    Under the "Admin Access" section in your WorkWins Admin account

    Your Staples Business Advantage Quarterly Statement

    • Employee

    Under the "My Account" section in the WorkWins platform

  • HOW DO I REDEEM AN OFFER?

    Redemption differs for cashback, e-gift cards and other retailer discounts. Please check offer instructions.

  • WHAT DO I DO IF THE OFFER CODE DOESN’T WORK?

    Please make sure you are entering the code exactly as it appears on the site. Codes may be case sensitive. Please also read the restrictions on the offer to make sure that your purchase qualifies.

    Most importantly if the code is not working, please do not make your purchase until you have contacted customer support and we have resolved the issue. We will get back to you as soon as possible to confirm if the offer is broken and what steps we are taking to fix it.

  • HOW DO I GET UPFRONT SAVINGS?

    You receive upfront savings through discount codes, discounted weblinks or retail vouchers. You can apply the code at checkout on the merchant’s site or following the link provided.

    If you are purchasing a retail voucher, your discount will be applied at our Xexec checkout. For example, if you purchase an Amazon 4% off e-gift card for the value of $100, then you will be charged $96 at checkout.

  • WHY IS MY PAYMENT FAILING?

    Ensure your billing/address are correct – please check with your bank to verify what address they have registered.

  • MY ORDER HAS NOT ARRIVED, WHAT DO I DO?

    Please contact the WorkWins customer support at WorkWinsSupport@xexec.com with your reference number.

  • WHAT ARE THE URL'S FOR WORKWINS?

    •  WorkWins Landing Page/Informational Page: www.WorkWins.com

    •  WorkWins Login Page: www.WorkWins.com/login

    •  WorkWins Business Registration Page: www.WorkWins.com/BusinessRegistration

    (To be used by the WorkWins Admin of a business).

    •  WorkWins Employee Registration Page: www.WorkWins.com/EmployeeRegistration

    (To be used by employees only after their WorkWins Admin has registered their business).

  • Customer Service

  • HOW CAN I REACH CUSTOMER SUPPORT?

    WorkWins Customer support can be reached by email at WorkWinsSupport@xexec.com

    and will respond within 24 hours.

    Staples Customer support can be reached through one of the following avenues:

    Phone: (877) 826-7755

    Email: support@staplesadvantage.com

    Chat (For quickest response): Log into your Staples Business Advantage account and visit the Customer Service page under the Help section at the top of your screen.

  • WHAT IS THE AVERAGE RESPONSE TIME FROM CUSTOMER SUPPORT?

    WorkWins customer support will respond to all inquiries within 24 hours.

  • IN WHAT INSTANCES SHOULD I CONTACT STAPLES CUSTOMER SERVICE VERSUS WORKWINS CUSTOMER SUPPORT?

    For all Instances except issues related to the offers, purchases, and the platform. Offer, purchases, and platform related questions should be sent directly from the customer to WorkWins customer support at WorkWinsSupport@xexec.com.

  • E-Gift Cards

  • WHAT ARE E-GIFT CARDS?

    E-gift cards are online gift cards that can be used to shop in stores or online.

    Simply order these online: e-gift cards will be delivered directly to your email inbox as well as a confirmation of purchase. Once you receive your e-gift cards, start shopping in stores or online.

  • HOW DO I BUY E-GIFT CARDS?

    Navigate to the WorkWins portal and search the e-gift card you are interested in. Select the quantity from the drop-down, enter the dollar amount, and click on ‘Add to Basket’. Click on ‘Checkout now’ to review your order and enter your payment info, then click on the ‘submit button.’

  • HOW WILL I RECEIVE MY E-GIFT CARDS?

    E-gift cards are delivered between 1 - 2 working days and will come directly to your email inbox with the confirmation of purchase. You can also find the purchase history under My Account > Shopping cards/e-gift cards > Activity > View

  • WHAT ARE THE GENERAL DELIVERY CHARGES?

    All e-gift cards are delivered via email at no further cost to you.

  • CAN I USE MY RETAIL VOUCHERS INSTORE AND ONLINE?

    The terms and conditions vary for each retailer. Please check the specific offer page which will provide you with this information.

  • WILL THE RETAILERS GIVE ME CHANGE WHEN I SPEND A SHOPPING VOUCHER?

    This depends entirely on the retailers. Most retailers will not give cash as change for a purchase made using e-gift cards. Your remaining credit will stay on the e-gift card for any future purchases up until the date of expiry.

  • I HAVE RECEIVED MY VOUCHERS, BUT THE AMOUNT IS NOT WHAT I ORDERED.

    Please contact the WorkWins customer support at WorkWinsSupport@xexec.com  with your reference number.

     

  • I HAVE RECEIVED THE WRONG ORDER.

    Please contact the WorkWins customer support at WorkWinsSupport@xexec.com with your reference number.

  • IS THERE A SERVICE CHARGE IF YOU MAKE AN E-GIFT CARD PURCHASE WITH A CREDIT CARD?

    Yes, there is a 2.5% service charge for all e-gift card purchases that were made using a credit card. There is no service charge if you make a purchase using a debit card.

  • DO E-GIFT CARDS EXPIRE?

    Yes, some E-Gift Cards do expire but the expiration date varies by retailer. Please refer to the Terms & Conditions within the individual offer.

  • Cashback

  • HOW DOES CASHBACK WORK?

    Cashback is a discount which is applied after you’ve bought something online. It’s either a percentage of the amount you spent with the retailer or a fixed sum. You can check your cashback transactions by clicking ‘My Account’ in top-right corner and viewing your activity under "Cashback."

  • HOW DO I EARN CASHBACK?

    The cashback you earn is credited to your WorkWins cashback account. This will be tracked automatically; all you have to do is follow a few simple rules:

    i. You must use the retailer link from the WorkWins portal in order to obtain cashback. Please ensure your basket is empty when you first use the portal retailer link.

    ii. If there is a problem with your order (or the retailer site) that stops you from processing the order online, e.g. if there is a problem with your payment, or the retailer has a problem with stock and offers you an alternative product, the retailer may treat your amended order as a new order. This in turn will affect your entitlement to cashback.

    After your purchase through the tracking link, your WorkWins ‘My Account’ will show a ‘pending’ payment for the cashback that you have earned.

    Cashback may only be paid on the net value excluding taxes, surcharges and any additional costs such as delivery.

  • TIPS & RECOMMENDATIONS FOR USING CASHBACK OFFERS

    • Cashback will only be tracked if you sign into your account and start your shopping by clicking on the retailer’s link with the discounts website/portal.

    • Only use voucher codes received from WorkWins or voucher codes advertised on the discounts website. If a voucher code is used, cashback might not be paid. This depends on the retailer’s own terms and conditions.

    • If you don’t complete your purchase in one sitting your cashback might not track.

    • Using a saved quote or shopping from previously saved shopping carts may cause your cashback to be declined.

    • Opening the same website in different tabs or browsers may affect transaction tracking.

    • If you experience problems while making an online transaction and opt to call the retailer to complete the order, your cashback earning could be affected.

  • HOW LONG DOES IT TAKE FOR CASHBACK TO BE SHOWN ON MY ACCOUNT?

    Transactions will usually appear on your account as ‘pending’ or ‘confirmed’ within 24 hours, but sometimes it may take longer so please allow up to 11 days. If your transaction does not appear please email WorkWinsSupport@xexec.com. Missing cashback must be reported to us within 45 days of placing the order with the retailer.

    Cashback shown as ‘pending’ is not missing. A few transactions, can take up to 90 days to confirm.

  • I HAVE NOT RECEIVED THE CASHBACK I WAS EXPECTING.

    Please email WorkWinsSupport@xexec.com and we will look into this for you. Please note we can only help with missing cashbacks if you contact us within 45 days of making the transaction. After 45 days, we can’t trace the cashback.

     

  • WHEN WILL MY CASHBACK BE CONFIRMED?

    Cashback on most transactions is confirmed very soon after appearing on your cashback statement. A few transactions take up to 30 days, and a small number take up to 90 days.

    We can't guarantee the exact date cashback will be confirmed because we need to know that the retailer has approved the transaction. Retailers need to check that an order hasn’t been cancelled or returned, and that any 'cooling off' period is complete. For some hotel and travel bookings, cashback is not confirmed until after the travel has taken place. These are some of the reasons that there may be a time lag between the transaction and cashback appearing as 'Confirmed'.

  • WHY IS MY CASHBACK ‘PENDING’?

    Cashback is shown as ‘Pending’ on your account until we have received confirmation from the retailer that the transaction has been approved. The status will then change to ‘Confirmed’.

  • CAN I KEEP CASHBACK ON CANCELLED, RETURNED OR INCOMPLETE ORDERS?

    No. If you return an item or cancel your order then you may not keep the cashback. Only eligible completed purchases are entitled to cashback.

    If you have a ‘Confirmed’ or ‘Pending’ transaction in your account that you know should be canceled, then please contact WorkWinsSupport@xexec.com and we will remove it.

  • I THINK THE AMOUNT OF CASHBACK I HAVE RECEIVED IS WRONG. WHAT DO I DO?

    Occasionally, the cashback amount will appear to be wrong – more or less than what you were expecting. Please email WorkWinsSupport@xexec.com if you notice the incorrect amount.

  • CAN I USE A VOUCHER OR OTHER PROMOTIONAL DISCOUNTS WITH CASHBACK?

    You can’t combine vouchers or codes from somewhere other than WorkWins with cashback. Usually, these can only be used in conjunction with the website or organization that issued them. Only if the voucher or promotional discount is featured as part of the offer text on WorkWins, will you be able to use it and earn cashback.

  • MY CASHBACK HAS BEEN CANCELLED OR HAS DISAPPEARED FROM THE SCREEN. WHAT DO I DO?

    This may have occurred because the item ordered was returned, the original order was changed or cancelled, purchase did not meet the requirements for earning cashback. For example, some retailers only pay cashback for first time customers.

  • DO I NEED TO ADJUST THE SECURITY SETTING ON MY COMPUTER TO ENSURE THAT CASHBACK IS TRACKED?

    Some computers with security settings may block retailers from tracking your cashback.

    If you think you are having problems with cashback tracking, you can check your browsers security settings to enable cookies and disable any ad blocking features.

  • HOW DO I WITHDRAW MY CASHBACK?

    You can redeem your cashback via an electronic Visa cashcard. Just go to ‘cashback statement’ and then click on ‘withdraw’.

  • ONCE I HAVE REQUESTED A WITHDRAWAL, HOW LONG DOES IT TAKE?

    Your account will show ‘requested’ until it has been approved for payment. Once approved, your electronic Visa card will be issued within 7 business days and status will change to ‘paid’.

  • MY ACCOUNT IS CLOSING . HOW DO I WITHDRAW MY CASHBACK?

    If your account is closing, you need to withdraw your cashback within 10 days of your account being closed.

  • MY ITEM IS DEFECTIVE AND I NEED TO EXCHANGE IT. WILL I STILL BE ENTITLED TO CASHBACK?

    When items are exchanged over the phone or instore, this normally results in cashback being rejected. If there are any problems with an order and you need to exchange items, we strongly recommend cancelling the order and creating a new one entirely online. Calling the retailer or visiting in-store will preclude any cashback from being awarded.